Digital Program Manager

Marketing Services · Remote | Columbus, Ohio
Department Marketing Services
Employment Type Full-Time
Minimum Experience Experienced

This role is responsible for project management and coordination of team tasks and deliverables associated with website projects and/or ongoing projects as directed. The Digital Program Manager will work under the direction of the department head to support multiple projects in meeting their deliverables and objectives. This role will be responsible for developing task plans and monitoring task completion. This position will ensure the projects remain on time and on budget.


Additionally, the Digital Program Manager will be responsible for communicating deliverable status, both verbally and written, to project stakeholders. The position requires solid communication skills to lead project teams, as well as to interface with other departments, business partners, and leadership


Key Functions and accountabilities for the role include:

Internal Project Management

  • Develop and manage project plan with the team leads to execute & effectively manage the plan
  • Load project plan, task details and assigned resources into Mavenlink/Task Management system  to manage accordingly
  • Monitor all tasks in Mavenlink to ensure work is being completed as scheduled.
  • Should the project become off track, the Digital Program Manager is responsible for ensuring the project is being managed and back on track in collaboration with the team leads. (timing and budget)
  • Proactively raise key issues when a project runs the risk of going off track with time or budget with the Client Experience (CE) Leads overseeing the impacted account.
  • Document changes against scope that might impact the project delivery against agreed upon statement of work.
  • Proactive engagement of the team on a daily basis to support on-going deliverables by participating in the stand-up.
  • Ensure clear understanding and proper documentation of functional requirements to meet project goals, and asset collection and distribution to allow the team to execute the tasks assigned.
  • Organizes project activities into manageable work efforts for team members and determines an effective approach to completing the work, as outlined in project plan
  • Ensures standardization and consistency across projects
  • Manages and communicates a clear project scope and motivates team members

External Project Management

  • On-going communication of project status with client, via status report and weekly client status meeting in order to manage expectations and drive project forward.
  • Support the CE lead with accurate, timely, detail-oriented status pertaining to project management including financials, risk management/concerns and accurate reporting of project(s) health being managed in order to ensure client satisfaction
  • Have a keen understanding of the client's business and the impact of the project against client goals in the context of the client’s business.
  • Be primary point of contact for IT client supporting project, and ensure liaison between Adept team and client team.
  • Act as a secondary point of contact for business clients (owner of relationship on client side), by being engaged and communicating on all aspects of the website project.

Content Upload & QA

  • Ownership and management of Content Upload (internal and with clients)
  • Ownership of QA process
  • Collaboration with internal team and client to ensure completion of QA as scheduled in the project plan.



  • Bachelor's Degree
  • 6 years work experience
  • 5 years project management experience managing multiple projects to completion
  • Excellent interpersonal skills and the ability to work within a cross functional team environment is a must
  • Excellent communication and presentation skills, both written and verbal
  • Championing the organization's mission and values in an authentic manner; demonstration a poised and confident demeanor that reassures others and commands respect
  • Highly skilled at researching highly complex issues, formulating alternatives, analyzing benefits and risks, and facilitating groups through a critical thinking process to arrive at a solution
  • Working independently and in conjunction with other individual and departments in situations of high complexity to achieve company goals
  • Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • An obsessive attention to detail
  • A bachelor’s degree
  • At least 4 years experience in web project management


Why Adept?

  • We live and breathe our Core Values:
  • Autonomy – Problem solving, leading
  • Connectivity – Trusted, collaborative, dependable
  • Clarity – Empathetic, understanding, concise
  • Pragmatism – Data-driven, realistic, results-oriented
  • Storytelling – Engaging, visual, inspiring
  • One of the top 10 agencies in Central Ohio
  • Fast-paced and rapidly growing company
  • We work with a variety of clients and brands across multiple industries
  • We believe in the work we do - we think of our client’s business as our business
  • Company recognizes and rewards high performers for their contributions
  • With autonomy comes the ability to drive change. We are anti-status quo and thrive on change. Company runs on EOS®
  • Smart and talented team who do not settle for mediocrity
  • We enjoy spending time with each other!
  • Freedom to share ideas, implement change, and improve processes- each person has an opportunity to add value
  • Leadership is easily accessible and really cares about the employees– people are the priority
  • Challenging but rewarding position which gives you the opportunity to learn something new every day and grow professionally
  • Able to make an impact on Adept as well as impact our client’s business
  • Fun culture that offers flexibility
  • Lots of perks! In-office snacks and drinks, work-from-home-option and half-day Fridays in the summer
  • We have a full social committee that coordinates 5K runs, book clubs, Adept Talks, happy hours, meditation groups, and events like Top Golf and Fall festivals
  • New office space in January 2020 located between Downtown and Grandview

Thank You

Your application was submitted successfully.

  • Location
    Remote | Columbus, Ohio
  • Department
    Marketing Services
  • Employment Type
  • Minimum Experience