Account Executive, Client Experience

Client Experience · Columbus, Ohio
Department Client Experience
Employment Type Full-Time
Minimum Experience Mid-level

The Account Executive is responsible for client relationship (of assigned accounts), project management and coordination of team tasks and deliverables as directed. The Account Executive reports directly to the Account Director, Client Experience.

Key functions and accountabilities for the role include: 


Account Management

  • Manage and build an ongoing relationship with client
  • Ongoing management of agreed upon services
  • Review monthly performance report, collaborate with assign team members to monitor performance of account
  • Prepare agenda and presentation for client meetings and review findings with client (with support from team)
  • Review monthly invoices for accuracy
  • Manage profitability of accounts


Project Management and Coordination

  • Management and coordination of team tasks/deliverables as directed by Account Director
  • Taking effective notes from meetings capturing all key information, decisions and action items and communicate to client
  • Prepare presentations for clients


Support the CE Lead

  • Support the CE lead on assigned accounts with accurate, timely, detail-oriented work
  • Coordinate task assignments, project management via Mavenlink and ensure accuracy of data and adherence to process
  • Complete all support activities as assigned by the CE lead
  • Be secondary point of contact for key accounts managed by CE lead and ensure timely client response as needed




  • A minimum of 3-5 years of agency experience
  • Excellent writing skills
  • Excellent oral and non-verbal communication skills
  • Ability to present ideas, negotiate and problem solve


Founded in 2008, Adept has grown to be a team of 35+ digital marketing specialists with experts in strategy, SEO, paid media, web design & development, conversion optimization, analytics, video production and content development. Adept has been named a Central Ohio Top 10 Agency, according to Columbus Business First, and our growth over the years has earned us a place on The Agency Post’s list of fastest-growing companies, three times to the Inc. 5000 List of America’s Fast Growing Companies, and four times to Central Ohio’s Fast 50.  

While some agencies specialize in a certain industry, a marketing channel, or a particular digital tactic — we specialize in growth. Internalizing each business and its goals, we build collaborative relationships with our clients around data-driven marketing that delivers measurable results. It’s an approach that enables us to work with growth-minded brands across a variety of verticals — including healthcare, retail, education, finance, construction/engineering, real estate, and professional services. 

Why Adept?

We live and breathe our Core Values: 

Autonomy – Problem solving, leading  

Connectivity – Trusted, collaborative, dependable 

Clarity – Empathetic, understanding, concise 

Pragmatism – Data-driven, realistic, results-oriented 

Storytelling – Engaging, visual, inspiring 

  • One of the top 10 agencies in Central Ohio 
  • Fast-paced and rapidly growing company 
  • We work with a variety of clients and brands across multiple industries  
  • We believe in the work we do - we think of our client’s business as our business 
  • Company recognizes and rewards high performers for their contributions 
  • With autonomy comes ability to drive change. We are anti-status quo and thrive on change • Company runs on EOS® 
  • Smart and talented team who do not settle for mediocrity 
  • We enjoy spending time with each other!  
  • Freedom to share ideas, implement change, and improve processes- each person has an opportunity to add value  
  • Leadership is easily accessible and really cares about the employees– people are the priority 
  • Challenging but rewarding position which gives you the opportunity to learn something new every day and grow professionally 
  • Able to make an impact on Adept as well as impact our client’s business 
  • Fun culture that offers flexibility  
  • Lots of perks! In-office snacks and drinks, work-from-home-Fridays and half-day Fridays in the summer 
  • We have a full social committee that coordinates 5K runs, book clubs, Adept Talks, happy hour, meditation groups, and events like Top Golf and Fall festivals 
  • New office space located between Downtown and Grandview

Thank You

Your application was submitted successfully.

  • Location
    Columbus, Ohio
  • Department
    Client Experience
  • Employment Type
  • Minimum Experience