Account Associate, Client Experience

Client Experience · Columbus, Ohio
Department Client Experience
Employment Type Full-Time
Minimum Experience Mid-level

The Account Associate is responsible for project management and coordination of team tasks and deliverables as directed. This role also requires client interaction and communication for assigned accounts. The Account Associate reports directly to the lead Client Experience Manager in assigned portfolio.


Key functions and accountabilities for the role include: 


 


Project Management and Coordination


  • Management and coordination of team tasks/deliverables as directed by the lead CE 
  • Take effective notes from meetings capturing all key information, decisions and action items
  • Prepare presentations for clients


 


Support the CE Lead


  • Support the CE lead with accurate, timely, detail-oriented work
  • Coordinate task assignments, project management via Mavenlink and ensure accuracy of data and adherence to process
  • Complete all support activities as assigned by the CE lead
  • Be secondary point of contact for key accounts managed by CE lead and ensure timely client response as needed


 


Oversight and Ownership of Small Accounts


  • Ongoing management of agreed upon services
  • Review monthly performance report, collaborate with assign team members to monitor performance of account
  • Prepare agenda and presentation for client meetings and review findings with client (with support from team)
  • Manage and build an ongoing relationship with client
  • Review monthly invoices for accuracy
  • Manage profitability of accounts


 


REQUIRED


  • Excellent writing skills
  • Excellent oral and non-verbal communication skills
  • Ability to present ideas, negotiate and problem solve
  • Confidence, tact and a persuasive manner
  • Excellent organizational and time management skills, and the ability to prioritize and multitask
  • Strong interpersonal skills, for working with a range of colleagues and clients
  • A professional manner and desire to deliver superb customer service
  • An obsessive attention to detail
  • A bachelor’s degree 


 


PREFERRED 


  • Has held leadership positions in organization (as part of extracurricular activities)
  • Shows an entrepreneurial spirit and initiative to lead or participate in marketing or PR-related activities 
  • One to 2 years of agency, or marketing experience 


 


Why Adept?


We live and breathe our Core Values: 


Autonomy – Problem solving, leading  


Connectivity – Trusted, collaborative, dependable 


Clarity – Empathetic, understanding, concise 


Pragmatism – Data-driven, realistic, results-oriented 


Storytelling – Engaging, visual, inspiring 


 


  • One of the top 10 agencies in Central Ohio 
  • Fast-paced and rapidly growing company 
  • We work with a variety of clients and brands across multiple industries  
  • We believe in the work we do - we think of our client’s business as our business 
  • Company recognizes and rewards high performers for their contributions 
  • With autonomy comes ability to drive change. We are anti-status quo and thrive on change • Company runs on EOS® 
  • Smart and talented team who do not settle for mediocrity 
  • We enjoy spending time with each other!  
  • Freedom to share ideas, implement change, and improve processes- each person has an opportunity to add value  
  • Leadership is easily accessible and really cares about the employees– people are the priority 
  • Challenging but rewarding position which gives you the opportunity to learn something new every day and grow professionally 
  • Able to make an impact on Adept as well as impact our client’s business 
  • Fun culture that offers flexibility  
  • Lots of perks! In-office snacks and drinks, work-from-home-Fridays and half-day Fridays in the summer 
  • We have a full social committee that coordinates 5K runs, book clubs, Adept Talks, happy hour, meditation groups, and events like Top Golf and Fall festivals 
  • New office space in January 2020 located between Downtown and Grandview

Thank You

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  • Location
    Columbus, Ohio
  • Department
    Client Experience
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level