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Adept Marketing

Account Associate, Client Experience

Client Experience – Columbus, Ohio
Department Client Experience
Employment Type Full-Time
Minimum Experience Mid-level

The Account Associate is responsible for the successful management of their assigned client accounts, and the support of accounts they may work on with others. The Account Associate serves as the direct link between Adept and its clients, managing the day-to-day work, building critical relationships, and ensuring client satisfaction.  

The Account Associate will serve as the client’s voice when developing and executing marketing strategies – and is therefore responsible for ensuring the strategies and tactics delivered align with the client’s goals. This person is responsible for client contact, organizing information shared by and with the client, managing all projects, tracking client performance and ensuring client satisfaction.


Responsibilities include, but are not limited to:

  • Understand the client’s marketing and business goals at all times
  • Proactively keep abreast of assigned clients’ marketing and media plans
  • Review campaign performance reporting and analysis to understand how Adept is delivering against those goals
  • Develop strong, trusting relationships with client, providing leadership and support 
  • Ensure that you are aware of client satisfaction and health at all times
  • Execute all client & project communications – clearly and concisely
  • Ensure all work is high quality, on time and on budget
  • Manage against project scope
  • In conjunction with leadership, manage client expectations, bringing issues/concerns to clients’ attention before they become problems, offering potential solutions, and advising of potential delivery delays
  • Write and transmit detailed meeting notes, key decisions and action items to clients and agency teams
  • Develop and deliver statements and estimates of work 
  • Keep leadership informed of any and all client risks or opportunities


  • Excellent writing skills
  • Excellent oral and non-verbal communication skills
  • Ability to present ideas, negotiate and problem solve
  • Confidence, tact and a persuasive manner
  • Excellent organizational and time management skills, and the ability to prioritize and multi-task
  • Strong interpersonal skills, for working with a range of colleagues and clients
  • A professional manner and desire to deliver superb customer service
  • An obsessive attention to detail
  • A bachelor’s degree in communications or public relations with a strong GPA
  • Has held leadership positions in organization (as part of extra-curricular activities)
  • Shows an entrepreneurial spirit and initiative to lead or participate in marketing or PR-related activities 
  • Agency, sales, or face to face customer experience a plus


  • Connectivity: Trusted to deliver, to know their stuff, to step in when needed. Dependable and collaborative - will do what is needed without concern and help others do their job better.
  • Clarity: Uses empathy to understand audience needs - steps into their shoes. Takes time to refine communication and be concise, is specific to avoid confusion.
  • Pragmatism: Data-driven and logical decision making. Grounded in reality focusing on what is realistic. Results-oriented and fact-based approach to achieving goals.
  • Autonomy: Solves problems when they identify them. Takes ownership to make positive contributions - doesn't complain, takes action.
  • Storytelling: Keep people interested and engaged. Uses storytelling principles to influence a reaction - is quick and concise in getting to the key points.
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  • Location
    Columbus, Ohio
  • Department
    Client Experience
  • Employment Type
  • Minimum Experience
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