Account Manager, Client Experience

Client Experience · Columbus, Ohio
Department Client Experience
Employment Type Full-Time
Minimum Experience Experienced

The Account Manager is responsible for the successful management of their assigned client accounts, and their team’s portfolio of accounts. The Account Manager serves as the direct link between Adept and its clients, managing the day-to-day work, building critical relationships, and ensuring client satisfaction. The Account Manager also serves as key oversight to Account Associate and Executives, supporting them in delivery of work and relationships on their accounts.


The Account Manager will serve as the client’s voice – and is therefore responsible for ensuring the strategies and tactics delivered align with the client’s goals. This individual combines an in-depth knowledge of client business objectives, online strategies, and their competitive landscape with a rich background in the digital marketing industry to deliver effective guidance.


The Account Manager is responsible for achieving the client’s strategic brand and business objectives by working with clients to provide them with guidance and working with the internal team to achieve execution of strategies. They serve a vital role in promoting the integration of cross-functional teams and ensuring seamless delivery of all work to the client. This person is responsible for client contact, organizing information shared by and with the client, overall project management, account expansion and profitability. The Account Manager thrives in a fast-paced environment and is comfortable making decisions.


The Account Manager develops strong relationships with their clients and is equally concerned with the client’s satisfaction as well as their business and marketing results.


 


RESPONSIBILITIES


Responsibilities will include but are not limited to:


  • Understand the client’s marketing and business goals at all times
  • Proactively keep abreast of assigned clients’ marketing and media plans
  • Review campaign performance reporting and analysis to understand how Adept is delivering against those goals
  • Develop strong, trusting relationships with client, providing leadership and support 
  • Ensure that you are aware of client satisfaction and health at all times
  • Execute all client & project communications – clearly and concisely
  • Ensure all work is high quality, on time and on budget
  • Manage against project scope
  • Manages client expectations, bringing issues/concerns to clients’ attention before they become problems, offering potential solutions, and advising of potential delivery delays
  • Write and transmit detailed meeting notes, key decisions and action items to clients and agency teams
  • Develop and deliver statements and estimates of work 
  • Keen awareness of any and all client risks or opportunities
  • Continually look for opportunities for account expansion that benefits the client
  • Consistent tracking and awareness of client profitability


 


QUALIFICATIONS


Required


  • Excellent writing skills
  • Excellent oral and non-verbal communication skills
  • Excellent at building relationships with others
  • Ability to present ideas, negotiate and problem solve
  • Confidence, tact and a persuasive manner
  • Excellent organizational and time management skills, and the ability to prioritize and multi-task
  • Strong interpersonal skills, for working with a range of colleagues and clients
  • Experience managing a team of direct reports
  • A professional manner and desire to deliver superb customer service
  • An obsessive attention to detail
  • A bachelor’s degree in communications, PR or marketing
  • At least 3 - 5 years experience in marketing
  • Has held marketing positions with brands, responsible for executing digital marketing work
  • Has held client-facing positions with agencies, delivering digital marketing work for clients


 


THE COMPANY


Founded in 2008, Adept has grown to be a team of 35+ digital marketing specialists with experts in strategy, SEO, paid media, web design & development, conversion optimization, analytics, video production and content development. Adept has been named a Central Ohio Top 10 Agency, according to Columbus Business First, and our growth over the years has earned us a place on The Agency Post’s list of fastest-growing companies, three times to the Inc. 5000 List of America’s Fast Growing Companies, and four times to Central Ohio’s Fast 50.  


While some agencies specialize in a certain industry, a marketing channel, or a particular digital tactic — we specialize in growth. Internalizing each business and its goals, we build collaborative relationships with our clients around data-driven marketing that delivers measurable results. It’s an approach that enables us to work with growth-minded brands across a variety of verticals — including healthcare, retail, education, finance, construction/engineering, real estate, and professional services.  


 


Why Adept?


We live and breathe our Core Values: 


Autonomy – Problem solving, leading  


Connectivity – Trusted, collaborative, dependable 


Clarity – Empathetic, understanding, concise 


Pragmatism – Data-driven, realistic, results-oriented 


Storytelling – Engaging, visual, inspiring 


 


  • One of the top 10 agencies in Central Ohio 
  • Fast-paced and rapidly growing company 
  • We work with a variety of clients and brands across multiple industries  
  • We believe in the work we do - we think of our client’s business as our business 
  • Company recognizes and rewards high performers for their contributions 
  • With autonomy comes ability to drive change. We are anti-status quo and thrive on change • Company runs on EOS® 
  • Smart and talented team who do not settle for mediocrity 
  • We enjoy spending time with each other!  
  • Freedom to share ideas, implement change, and improve processes- each person has an opportunity to add value  
  • Leadership is easily accessible and really cares about the employees– people are the priority 
  • Challenging but rewarding position which gives you the opportunity to learn something new every day and grow professionally 
  • Able to make an impact on Adept as well as impact our client’s business 
  • Fun culture that offers flexibility  
  • Lots of perks! In-office snacks and drinks, work-from-home-Fridays and half-day Fridays in the summer 
  • We have a full social committee that coordinates 5K runs, book clubs, Adept Talks, happy hour, meditation groups, and events like Top Golf and Fall festivals 
  • New office space in January 2020 located between Downtown and Grandview

Thank You

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  • Location
    Columbus, Ohio
  • Department
    Client Experience
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced