The Account Manager is responsible for the successful management of their assigned client accounts, and their team’s portfolio of accounts. The Account Manager serves as the direct link between Adept and its clients, managing the day-to-day work, building critical relationships, and ensuring client satisfaction. The Account Manager also serves as key oversight to Account Associate and Executives, supporting them in delivery of work and relationships on their accounts.
The Account Manager will serve as the client’s voice – and is therefore responsible for ensuring the strategies and tactics delivered align with the client’s goals. This individual combines an in-depth knowledge of client business objectives, online strategies, and their competitive landscape with a rich background in the digital marketing industry to deliver effective guidance.
The Account Manager is responsible for achieving the client’s strategic brand and business objectives by working with clients to provide them with guidance and working with the internal team to achieve execution of strategies. They serve a vital role in promoting the integration of cross-functional teams and ensuring seamless delivery of all work to the client. This person is responsible for client contact, organizing information shared by and with the client, overall project management, account expansion and profitability. The Account Manager thrives in a fast-paced environment and is comfortable making decisions.
The Account Manager develops strong relationships with their clients and is equally concerned with the client’s satisfaction as well as their business and marketing results.
Responsibilities will include but are not limited to:
Founded in 2008, Adept has grown to be a team of 35+ digital marketing specialists with experts in strategy, SEO, paid media, web design & development, conversion optimization, analytics, video production and content development. Adept has been named a Central Ohio Top 10 Agency, according to Columbus Business First, and our growth over the years has earned us a place on The Agency Post’s list of fastest-growing companies, three times to the Inc. 5000 List of America’s Fast Growing Companies, and four times to Central Ohio’s Fast 50.
While some agencies specialize in a certain industry, a marketing channel, or a particular digital tactic — we specialize in growth. Internalizing each business and its goals, we build collaborative relationships with our clients around data-driven marketing that delivers measurable results. It’s an approach that enables us to work with growth-minded brands across a variety of verticals — including healthcare, retail, education, finance, construction/engineering, real estate, and professional services.
We live and breathe our Core Values:
Autonomy – Problem solving, leading
Connectivity – Trusted, collaborative, dependable
Clarity – Empathetic, understanding, concise
Pragmatism – Data-driven, realistic, results-oriented
Storytelling – Engaging, visual, inspiring
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